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Frequently Asked Questions (FAQ's)

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Why do people go to therapy?

People seek therapy for many reasons — from navigating transitions to building self-esteem and overcoming personal challenges.

Will I receive appointment reminders?

Yes — you'll receive email reminders for upcoming appointments and updates.

What is the difference between medication and psychotherapy?

Therapy works to uncover root causes of distress. An integrative approach combining therapy and medication can be effective.

How do I get started at New Horizons?

Getting started is simple — reach out through our website, call, or text our office.

Do you offer telehealth sessions?

Yes — we offer telehealth sessions for clients anywhere in Michigan.

How do I access my client portal?

Your portal is where you manage appointments, forms, billing, and messages.

What is therapy like?

Therapy is a tailored experience focused on your goals, typically meeting weekly or biweekly.

How do I join my telehealth session?

Log into your portal 5 minutes before your session and select 'Join Session' under Appointments.

How do I send a message to my therapist or the office?

Log into the portal, go to Messages, and click 'New Message' to reach us.

How do I view or pay my bill?

Billing is managed through your client portal — you can view statements and make payments anytime.

Where are you located?

We have two locations — Ira Township and Port Huron — plus telehealth available statewide.

Do I need to complete forms before my first appointment?

Yes. You are required to complete several documents and forms before your first visit. The intake forms will appear in your TherapyPortal.com account.

The portal isn't working, what should I do?

Try refreshing, clearing your browser cache, or switching devices. Contact us if the issue continues.

How do I contact the office?

You can call, text, or email us! We're always here to help!

Where can I find my documents and forms?

All shared files and forms are available in the Documents section of your portal.

How do I reschedule or cancel an appointment?

You can manage appointments directly through your portal or by calling the office.

What can I expect in my first therapy session?

Your first session is a chance to get acquainted — your therapist will learn about you and help set goals together.

What do I talk about in a therapy session?

You can talk about anything that feels important — big life issues or small everyday frustrations.

Is there a cancellation policy?

Yes. Pease cancel at least 24-hours in advance to avoid a $50 late cancellation fee.

Is what we talk about in therapy confidential?

Yes. Confidentiality is foundational to the therapeutic relationship, with a few legally required exceptions.

What are your office hours?

Our front office is available Monday through Thursday, 9am–3pm.

Can I use my insurance?

Many insurance plans cover mental health services. Here's how to check your benefits before your first appointment.

Do I really need therapy?

Seeking support is a sign of strength — therapy gives you tools to navigate life's challenges and grow.

What if I don't feel comfortable with my therapist?

It's okay to speak up or seek a different fit — therapy should feel safe and supportive.

How can therapy help me?

Therapy offers support, coping strategies, and tools for meaningful change across many life challenges.

How do I schedule my first appointment?

You can schedule through your client portal or by calling our office.

New Horizons Counseling Center Logo

The support you need, when you need it.

586 - 716 - 7600

9844 Dixie Hwy., Ira Township, MI 48023

310 Huron Ave Suite 2 Port Huron MI 48060

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